GOLF IN ITALY is a trademark of 3D s.a.s., an Italian based tour operator, and sells travel services on its behalf. It benefits from 3D s.a.s.’s memberships of SITE, MPI and IAGTO giving an assurance to our customers of the high standards that we offer ensuring you can book with confidence. All the package holidays we sell are covered by a scheme, protecting your money in the event of our insolvency.
The website GOLFINITALY.ORG is owned and operated by 3D s.a.s. ("we" or "us"), which is registered with company number 03571913 and has its registered office at Via Carloni 8 in Como, 22100 Italy. We are a registered Travel Agency and Tour Operator (Lombardy Region number 2088-02/03/93, Lombardy Region number 1/97-14/02/97, Como Province number 11592-11/04/02).
The booking conditions which apply to your booking will vary depending on the type of golf holiday you decide to book. We accept bookings for two types of holiday.
(a) The first type of holiday is when we act as an Agent and it happens when you book hotel accommodation with golf and the golf element is part of the hotel’s facilities, for example the hotel has its own golf course ("hotel" in these booking conditions includes hotels, self-catering accommodation and any other accommodation you may book with us). In arranging these bookings, we will act as an agent for the hotel and arrange for you to enter into a contract with the hotel. Sections A and B of these booking conditions will apply to your booking.
(b) The second type of holiday is when we have packaged your holiday for you including all bookings you make with us other than the hotel (see previous paragraph). These types of bookings are package holidays. In arranging these bookings, we will act as a principal and so your contract will be with us. Sections A and C of these booking conditions will apply to your booking.
Please read the following booking conditions carefully as you will be bound by them. We recommend that you print off a copy and keep them with your booking confirmation.
SECTION A – APPLICABLE TO ALL BOOKINGS
Although all reasonable efforts have been made to ensure the accuracy of the information (including prices), on our website (http://www.golfinitaly.org), in our email newsletters and quotes, and in our promotional material and printed media, regrettably changes and errors occasionally occur. We will therefore confirm the details of your chosen holiday (including the price) at the time of booking.
2. Price and Payment
We reserve the right to alter the price of any golf package, not limited to any pricing error, and we will advise you of the current price of the golf holiday before any booking. Any subsequent reduction in prices due to special offers advertised will not apply to confirmed bookings.
A non-refundable deposit of Euro 90.00 per person for all the packages must be paid at the time of booking. We reserve the right to ask for an additional amount for certain bookings where we need to pre-pay to the supplier an additional sum to secure your booking. The balance of the price of your holiday must be paid no later than 6 weeks before the date your contracted holiday is due to commence (the “Balance Due Date”). In some cases bookings may require full payment more than 8 weeks in advance of your golf holiday, however this will be advised to you at the time of booking. All bookings made via our online booking facility require payment in full at the time of booking. Bookings made less than 6 weeks before the date the package is due to commence must be paid in full at the time of booking. If the deposit, balance or final balance (as applicable) is not paid by the Balance Due Date, we, or where we are acting as agent, the hotel reserve the right to cancel your booking and retain your deposit paid.
The cost of your accommodation does not include any services that you may use or purchase whilst at the accommodation other than those specifically included in the price of your package as set out in your booking confirmation. You must pay the hotel directly for such additional services. These may include spa treatments, purchases from pro shops and any meals and drinks not stated to be included in the price of your holiday.
The prices of holidays are in Euro (€), inclusive of all taxes, with the exception of the city tourist tax that must be paid directly at the hotel.
3. Payment methods
Payments can be made:
bank name: INTESA SANPAOLO SPA
bank address: Via Rubini 6 - 22100 Como, ITALY
IBAN CODE: IT 78 X03069 10910100000004942
account number: 100000004942 (SWIFT CODE: BCITITMM)
account name: 3D s.a.s.
We take all reasonable care to ensure our website is secure but, unless we have been negligent, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing our website.
By entering your payment details, you confirm that the credit or debit card that is being used is yours or that you have been specifically authorised by the owner of the credit or debit card to use it. All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment, we will not be able to process your booking.
4. Booking and Confirmation of Booking
You can make a booking for a golf holiday by sending us an enquiry about a package using either an email or our “Enquire Form” button. You must be 18 years or over to make a booking and all bookings are subject to availability.
If you send us an enquiry about a package using our Enquire Form service, we will acknowledge receipt of your enquiry as soon as possible and then telephone or email you with availability and any other details you require.
For bookings made and paid for online, we will send you an acknowledgement of receipt of your booking request together with a booking reference by email.
After we have taken payment, we will then email you a booking confirmation, which will set out full details of your booking and show any remaining balance to be paid and the date by which it is due (note that full payment is usually taken at the time of booking for online bookings). For Bookings, whether by telephone, by email or online, a contract between you and us will only exist when we issue the booking confirmation. Please check the booking confirmation carefully as soon as you receive it paying special attention to the room type and tee times. Please contact us within 72 hours of receiving the booking confirmation if any information appearing on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later.
Where your booking is for more than one person, the lead name will be responsible for the entire booking. As lead name you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Conditions. The lead name will be responsible for making all payments due in accordance with the contract. The lead name is also responsible for keeping all members of his/her party informed as to the booking details and informing us in writing of any amendments to or cancellations of the booking.
5. If you have a Complaint
If you have a complaint or experience any problems during your holiday please inform the hotel or supplier concerned as soon as possible who will endeavour to put things right. If you fail to follow this procedure, they (and we) will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights. If the matter cannot be resolved locally, please write to us (Golf in Italy – 3D GROUP, via Carloni 8 – 22100 Como – Italy), giving your booking reference and all other relevant information within 28 days of returning home.
We consider adequate travel insurance to be essential.
You must ensure that any policy you purchase covers as a minimum the cost of cancellation by you or the full costs that could be incurred in the event of you suffering an accident or illness, including repatriation. Please note that not all insurance policies intended for travel overseas are adequate to cover you for the holidays we feature. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies. Please read your policy details carefully and take them with you on your holiday. We do not accept any liability for any possible loss that you suffer as a result of your failure to take out an adequate insurance policy.
7. Special Requests and Medical Issues
If you have any special requests, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
If you or any member of your party has any medical issue or disability that may require assistance, please tell us before you book or, if diagnosed after you confirm your booking, as soon as possible after you become aware. If the supplier in question reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline your booking or, if full details are not given at the time of booking, cancel when we become aware of these details.
We cannot accept liability for any delays due to arrangements you make for air travel or any other transportation.
9. Force Majeure
In these booking conditions, "force majeure" means any event which we or the supplier could not, even with all due care, foresee or forestall. Such events may include, without limitation, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemics and pandemics and all similar events outside our or our suppliers’ control.
10. Data Protection
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the personal information you provide such as name, address, and any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. In order to effect your booking we must pass the information on to the relevant suppliers of your travel arrangements such as hotels, airlines and transport companies. The information may also be provided to security or credit checking companies, credit and debit card companies, regulatory or public authorities such as customs or immigration if required by them, or as required by law. This may also apply to any sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. If we cannot pass your personal information on to the relevant suppliers, we cannot properly effect your booking. By providing us with your personal information, you consent to our use of that data as specified.
11. Governing Law and Jurisdiction
This contract and any dispute, claim or other matter of any description which arises out of or in connection with this contract is governed by and shall be construed in accordance with Italian law. The Court of Como – Italy - shall have jurisdiction to decide any dispute or claim that arises out of or in connection with this contract
SECTION B – WHEN WE ACT AS AN AGENT
12. Your Contract with the hotel
When we act as an agent in the booking of your hotel accommodation, your contract will be with the hotel provider/owner (referred to from now on as the hotel) and their booking conditions will apply, copies of which are available from us. We advise you to obtain and read those. As agent, we accept no responsibility for the provision of the accommodation by the hotel (including its facilities and services) with whom you have a contract. All hotel accommodation that we provide or that is sold through us is not an offer by us to sell any accommodation, but an invitation to you to make an offer to the hotel. We are authorised to accept that offer on behalf of the hotel or to reject it.
13. Amendment or cancellation by you
If, once the booking confirmation has been issued, you wish to change your booking in any way or cancel your booking, the person who originally booked the holiday (the lead name) must notify us in writing by email, post or fax. All amendments are subject to availability and whilst we will do our utmost to make your requested changes, it may not always be possible to fulfil your request.
The hotel may charge the cancellation or amendment charge shown in their booking conditions (which may be as much as 100% of the cost of the booking). Please contact us prior to confirming your holiday in order to find out your hotel or golf course’s specific amendment and cancellation policy.
In addition, we may incur losses and costs in amending or cancelling confirmed bookings, particularly if such amendments or cancellations occur close to the departure date, and in these circumstances you will be charged an amendment or cancellation fee reflecting the losses and costs we incur. If you cancel your holiday or the number in your group booking reduces before the departure date, we have the right to retain the deposit paid by (or due from if still outstanding) each person cancelling as a cancellation fee.
Note that if the reason for your cancellation is covered under the terms of your personal travel insurance policy you may be able to reclaim these charges.
14. Amendment or cancellation by the hotel
In the event of an amendment or cancellation by the hotel, we will inform you as soon as reasonably possible. If the hotel offers alternative accommodation or a refund, you will need to let us know your choice within the time frame stipulated by the hotel. If you fail to do so the hotel is entitled to assume you wish to receive a full refund.
15. Our liability to you
Your contract is with the hotel and its booking conditions apply. As agent, we accept no responsibility for the provision of the accommodation (including all facilities and services) by the hotel. Our responsibilities are limited to making the booking in line with your instructions. We also do not accept responsibility for any information about the hotel that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to three times the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
SECTION C – APPLICABLE ONLY TO PACKAGE BOOKINGS
16. Your Contract with us
When we package your holiday for you, your contract will be with us.
Your package contract includes all the travel arrangements that we make for you including your hotel stay, pre-arranged golf rounds, transport and transfers and any other travel services that are stated on your booking confirmation (see Section 4 “Booking and Booking Confirmation”).
You can make bookings for car hire, transfers, airport parking and club hire, as well as purchase foreign exchange, insurance and flights with some leading travel providers. Any bookings you make with these providers are made directly with the providers. They do not form part of your booking with us and are governed by the terms and conditions of the third party provider which are on the website of the provider or available from the provider on request. We do not have any liability whatsoever in relation to any services that you book with these third party providers.
After your booking is confirmed, we may vary the price of your holiday solely to allow for variations in: (i) transportation costs including the cost of fuel and (ii) dues, taxes (including VAT) or charges for services such as landing taxes or embarkation and disembarkation fees at ports and airports. No price variation will be made less than 30 days before the start of your holiday and we will absorb part of any increase equivalent to 2% of the original cost of your holiday, which excludes insurance premiums and amendment charges. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel you must do so within 14 days from the date on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you.
18. Cancellations/Amendments by You
If, once the booking confirmation has been issued, you wish to change your booking in any way (for instance to the numbers of persons in your group booking, transfer your holiday to another person) or cancel your holiday, the person who originally booked the holiday (the lead name) must notify us in writing by email, post or fax.
We may incur losses and costs in cancelling confirmed bookings, particularly if cancellations occur close to the departure date, and in these circumstances you will be charged a cancellation fee reflecting the losses and costs we incur. If you cancel your holiday or the number in your group booking reduces before the Balance Due Date, we have the right to retain the deposit paid by (or due from if still outstanding) each person cancelling as a cancellation fee. If you cancel on or after the Balance Due Date we may charge you a cancellation fee which is up to an amount equal to the balance of the price of your holiday depending on the cancellation costs we incur to our suppliers, how close your cancellation is to your departure date and our ability to resell cancelled bookings. If you have already paid your balance at the time of cancellation, we will be entitled to retain the cancellation amount from the balance paid, and will refund to you the difference (if any). Please contact us prior to confirming your holiday in order to find out your hotel or golf course’s specific cancellation policy. Note that if the reason for your cancellation is covered under the terms of your personal travel insurance policy, you may be able to reclaim these charges.
All amendments are subject to availability and whilst we will do our utmost to make your requested changes, it may not always be possible to fulfil your request. We will normally agree to a transfer of your booking to another person if you are prevented from travelling by reason of an unavoidable event (such as illness, death of a close relative or jury service), provided that we receive 14 days’ notice prior to the departure date and that the person to whom you wish to transfer satisfies all the conditions of the holiday. We may require satisfactory evidence before agreeing to the transfer. In the event of any other amendments, you may be asked to pay an administration charge reflecting the costs we incur in making the amendment. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. In particular, if numbers change so that there is an odd number remaining in the party, single room supplements will apply.
19. Cancellations/Amendments by Us
Occasionally, we have to make changes to, and correct errors in, our brochures and on our website both before and after bookings have been confirmed, as well as cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However we will not cancel your booking after the Balance Due Date, except for reasons of “force majeure” (as defined in Section 9) or failure by you to pay the final balance by the Balance Due Date.
Most changes are minor and we will advise you of them at the earliest possible date.
Occasionally, we have to make a "significant change" and we will tell you of any such change as soon as reasonably possible if there is time before departure. If we make a significant change or cancel your holiday, we will offer you the choice of the following options:-
1. accepting the changed arrangements; or
2. purchasing an alternative holiday from us, if available. (We will try to offer you an alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If we can only offer you an alternative which is cheaper than the original one, we will refund the price difference); or
3. Cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
In addition, if we have to make a significant change to or cancel your booking, we will pay you compensation, if appropriate. However, compensation will not be payable where we are forced to make a change or cancel as a result of force majeure (as defined in Section 9) or if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time). Any amendment or cancellation fees you incur in terms of other agreements you have made with other providers under separate contracts are not claimable from us.
Golf clubs and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion as a result of adverse weather conditions.
20. Our Liability to You
(1) We promise to make sure that the booking arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted booking arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted booking arrangements and, in the case of your contracted booking arrangements not being provided as promised or proving to be deficient, that this has affected your enjoyment of your holiday. Please note it is your responsibility to show that reasonable skill and care has not been used and that your enjoyment of the holiday has been affected if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(2) We will not be liable for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
(2a) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party;
(2b) the act(s) and/or omission(s) of a third party not connected with the provision of your booking and which were unforeseeable or unavoidable;
(2c) unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if due care had been exercised; or
(2d) an event of 'force majeure' (as defined in Section 9)
However, in these circumstances we will still provide you with prompt assistance if you are in difficulty.
(3) We do not accept responsibility or liability for any services which do not form part of our contract with you. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website or in any of our brochures as being included in the price of your holiday and we have not agreed to arrange them. This also includes services that you have purchased or booked with a third party provider.
(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract, and the Italian laws and regulations, will be used as the basis for deciding whether the services in question were properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable customer to refuse to take the holiday in question.
(5) Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your booking. In addition, where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited in accordance with:
(5a) the contractual terms of carriage of the companies that provide the transportation for your holiday (and such terms are incorporated into this contract); and
(5b) any applicable international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
(6) We do not accept any liability for any damage, loss, cost, expense or other sum(s) of any description which (a) on the basis of the information given to us by you concerning your booking prior to our confirming it, we could not have foreseen you would suffer or incur if we breached our contract with you and (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we do not accept liability for any business losses, including loss of profit.
(7) You must provide us and our insurers with all the assistance that we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint (see Section 5 “Complaints” above). If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to co-operate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
21. Passports, Visas and Health
It is your responsibility to ensure that you have the correct travel documentation for your destination and we do not accept any liability if you are refused transportation by any carrier or entry into any country due to your failure to carry correct documentation.
Health requirements for travelling abroad change, and you should check the up-to-date position in good time before departure.
IMPORTANT GOLFING INFORMATION
The following extra information has been compiled through our experience of booking golfing holidays. Please read carefully, as it will help ensure that your expectations are met and that our commitment to you is within our control.
We will do everything possible to confirm your requested tee times, however hotels/golf courses do reserve the right to alter preferred tee times. If for any reason your tee times should not be available, as part of our service we will offer you the nearest possible alternative. Tee times are based on playing in four-balls and therefore you may be paired up with other golfers on the day. Resort courses are usually very busy in the high season and you should expect between a 4 and 4.5 hour round as a reasonable pace of play although this can be slower in extremely busy times. We cannot be held responsible for slow play on a golf course.
Although the standard of golf courses is inspected on a regular basis, their actual playing condition may vary from time to time. Course maintenance such as aerating greens, improving drainage will happen from time to time and often will be scheduled at such short notice, depending on weather, which means that we are not always made aware of when this will occur. Equally, in particularly dry spells, when there are water bans in place, fairways and greens may be burnt and not in the best of playing conditions. Events such as these are out of our control and we cannot be held responsible for the condition of the course during your holiday.
Some hotels/golf courses will require handicap certificates before accepting visitors, which we will endeavour to advise you of at the time of booking and by stating on your booking confirmation. Whilst a certificate of playing ability is not essential on all courses, the appropriate golfing etiquette and knowledge of golfing rules is expected and each hotel/golf course reserves the right to refuse access if it is judged that individuals do not display the required etiquette and/or knowledge. We cannot be held responsible in these circumstances.
Appropriate dress and footwear should be worn at all times on the course and in the clubhouse. Certain hotels require dress code for dinner and this will be advised at the time of booking and in the extra notes on your booking confirmation. We cannot accept any responsibility for any ruling by the hotel/golf course if you or any of your group is unable to play or dine due to inappropriate attire.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the hotel. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we or the supplier in question are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the hotel or other service. We nor the supplier will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Inclement Weather Policy
As adverse weather is inevitable during the course of the year hotels and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion.
In the event of this happening our Inclement Weather policy is as follows:
1. Prior to arrival date
If requested, we will call and check the status of the golf course on your behalf. Should you choose not to travel, subject to the policy of the supplier in these circumstances, we will try and postpone your golf holiday; however price supplements may be incurred depending on when your holiday is re-booked for. No refunds are available under any circumstance for cancellations made due to course closure.
2. During your golf break:
Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing winter golf. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course.
If you are unable to play golf on your break due to course closure we will, without guarantee and at the supplier’s discretion, try and obtain a partial refund or green fee vouchers for the golf element of the holiday. It is however worth noting that we sell winter holiday at a discounted rate and so any refund will not be equivalent to the full green fee and with many of our winter holidays the golf element is considered complimentary.
Each hotel and golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the hotel and golf course and are final.
We cannot be held responsible should inclement weather prevail.